Opis posla:

• Vođenje i obrada telefonske i email korespondencije sa stranim i domaćim gostima

• Primanje (check-in) gostiju uz pružanje osnovnih i dodatnih informacija

• Iskrena, topla i prijateljska dobrodošlica te briga o gostima tijekom njihovog boravka

• Izrada rezervacija i prodaja smještajnih kapaciteta „walk-in“ gostima

• Izdavanje i naplata računa za individualne goste

• Odjava (check-out) gostiju uz kontrolu naplate svih pruženih usluga

• Primanje i rješavanje jednostavnih reklamacija

• Suradnja i koordinacija s ostalim odjelima hotela

• Održavanje čistoće i urednosti recepcije

• Briga o sigurnosti i poštivanju kućnog reda unutar i u neposrednoj blizini objekta

• Ostali pomoćni poslovi po nalogu

Uvjeti:

• Minimalno 1 godina iskustva na istim poslovima (prednost rad u hotelima visoke kategorije)

• Obavezno znanje engleskog jezika; njemački ili talijanski prednost

• Aktivno poznavanje rada na računalu; iskustvo s Google Workspace i Hotels Touch sustavom prednost

• Izražene komunikacijske i organizacijske sposobnosti

• Ljubaznost, gostoljubivost i sklonost timskom radu

• Točnost, proaktivnost i fleksibilnost

• Spremnost za rad u smjenama, vikendima i praznicima

Nudimo:

• Uvođenje u rad: upoznavanje s objektima, softverom i internim procesima

• Puno radno vrijeme u smjenama (jutro i poslijepodne)

• Sezonski posao: 01.05.2026. – 30.09.2026.

• Zajednički smještaj i jedan obrok osigurani

• Ugodna radna atmosfera i timski rad

• Primanja: 1.400 EUR neto

• Rad u dinamičnom i zabavnom turističkom okruženju s gostima iz cijelog svijeta

Zainteresirani kandidati mogu poslati svoj životopis i nekoliko rečenica o tome zašto žele raditi kod nas na: financije@eventyval.com

Job description:

• Handling phone calls and email correspondence with Croatian and international guests

• Guest check-in while providing basic and additional information

• Honest, warm, and friendly welcome, taking care of guests during their stay

• Managing reservations and sales for walk-in guests

• Issuing and charging invoices for individual guests

• Guest check-out, ensuring all services are accurately charged

• Handling and resolving minor guest complaints

• Cooperation and coordination with other hotel departments

• Maintaining tidiness and presentability of the reception area

• Ensuring and enforcing house rules in and around the property

• Other miscellaneous tasks as assigned

Requirements:

• Minimum 1 year of experience in the same role (experience in higher-category hotels is an advantage)

• Fluent English is required; German or Italian is an advantage

• Basic computer skills required; experience with Google Workspace and Hotels Touch System is a plus

• Strong communication and organizational skills

• Friendliness, hospitality, and teamwork orientation

• Punctuality, proactivity, and flexibility

• Available to work in shifts, weekends, and holidays

We offer:

• Onboarding: introduction to properties, software, and internal processes

• Full-time work in shifts (morning and afternoon)

• Seasonal job: 01.05.2026 – 30.09.2026

• Shared accommodation and one meal per day provided

• Pleasant working environment and teamwork

• Salary: 1.400 EUR net

• Work in a dynamic and fun tourist environment with guests from all over the world

Interested candidates can send their CV and a few sentences explaining why they want to work with us to: financije@eventyval.com